We at Rapid Remote understand that when your IT equipment malfunctions, your business suffers, so there cannot be terms such as "Fully Booked" or "only available in 3 years" being thrown around. What you want to hear, "Yes, we are on it!", you also want to know that the premium service is not going to break the bank, and does not have to! Which is why we strive to keep everything under one roof. We host your site, your cloud apps, your email and also provide your IT support, your Software and your hardware and we ,maintain all your warrantees, so all you have to do is call one number, one person, one account manager and et professional, expert, incredible service all in one place!

 

When you Call Rapid Remote, here’s what will happen:

·         ·         We will take your details if it is your first time calling us.


·         We will then discuss your problem with you very briefly and determine whether it is a problem that can be repaired remotely or if a technician needs to be despatched.



·         We will then try and quote you on the problem or provide you with an estimate if you choose ad-hoc billing and then after receiving approval we will then begin the repair work, while you sit back enjoy a martini!

·         We will then send you an invoice according to what method of pricing you opted to pay for which you will get some to settle.